CUSTOMER SERVICE

Item availability

The merchandise you will find at dulcedocollection.com is subject to change. If you want to stay in the loop for new arrivals and special offers, subscribe to our newsletter when creating your account.

Despite our efforts to make sure the website merchandize is in sync with our inventory, some items that appear to be available may be out of stock. In this case, we will automatically refund your payment and inform you about the unavailability shortly after your order is placed.

Registration

Something caught your eye on dulcedocollection.com? You need to fill in the registration form prior to completing a transaction. Simply click on the “my account” link to register or login. Don’t worry, you can modify your account at any time.

Forgotten password

It happens to the best of us; simply click on the “forgot password” link. We will send you an email with a temporary password. We advise you to change your temporary password after logging into your account.

Payment

We accept payments via Visa, Mastercard, American Express and PayPal. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorization is completed once the order has been packed and is ready to be delivered to you. If the billing or shipping information is incorrect or incomplete, we will get in touch to confirm all the details before your order is shipped.

Privacy Policy

Dulcedocollection.com considers your customer’s details to be private and confidential information will never be shared with outside parties or individuals.

Your information is secured and encrypted with the Secure Socket Layer Software.

Sizing

To make sure you pick the right size, refer to the size charts accompanying each product. If you fall right between two sizes, order a size smaller or larger depending what kind of fit you like. Measurements are taken as accurately as possible with the item laid flat on a table.